Claims Management

Claims are when you need us most. Our structured approach to claims management is designed to not let you down.

We ensure that all claims are managed to resolution, within a quality framework.

We achieve this pro-active and efficient settlement of claims by:

Working as your advocate

Reviewing existing claims procedures, specially engineering claims lodgment processes in line with your needs

Prompt and efficient delivery of all documentation

Where available, agreement with insurers on the pre-appointment of loss adjusters, to avoid unnecessary delays

Active and timetabled status review of all claims

Assistance with claim recoveries to improve loss history

Provision of your own claims manager and claims personnel

Where appropriate, we can also utilise our relationships with external experts to manage your below excess and/or self insured costs.